With the huge adoption of messenger platforms such as Facebook Messenger, WhatsApp, Line etc., customers are able to interact with businesses through more channels than before. This also means the businesses will need to scale up their support teams to better engage the customers while maintaining fast response time all-the-time. Chatbot provides the benefit of cost saving when scaling up support team, 24/7 customer support availability and capability of processing large volume of requests.
With chatbot being platform agnostic, we can help you to implement and deploy chatbot, backed by artificial intelligence or otherwise, onto the required platforms. With faster response to customers and the data collected from the questions during communicating, you will be able to satisfy your customers’ requests and derive more insight into their purchasing pattern, behaviour and improve on your services / products.